Primary Care in Dallas, TX | Baylor Scott & White Health
Family Medicine • Dallas, TX
Ratings by platform
- CMS HCAHPS / Momentary Labs: 5 out of 5 stars (based on 579 patient surveys via HCAHPS) (579 surveys collected (for Heart & Vascular Hospital))
- Healthgrades (for specific facilities): 84% patient experience rating (significantly higher than national average) (N/A)
- PissedConsumer: 1.5 out of 5 stars (25 reviews)
What patients say
Patients praise
- high patient satisfaction ratings for specific specialty hospitals like Heart & Vascular
- favorable ratings for nursing and doctor communication in specific facilities
- convenient access to integrated health networks and digital tools like the MyBSWHealth app
- broad range of primary care services available for all ages
Common complaints
- billing and insurance coding complexities
- difficulties in scheduling appointments or long wait times for new patients
- perceived lack of personalized care or dismissive attitudes from staff
- negative experiences in emergency room settings
- frustration with administrative processes and communication gaps
In patients' words
"Overall the care of the providers is very good, they listen and attempt to make sure you're ok. The billing is a nightmare."
— Better Business Bureau customer review"I would not recommend any large organization based PCP practice. Yes, they have a cool Epic app, but they charge a small fortune and treat nothing in return."
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