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Cumberland Medical Center

Diagnostic Testing • Crossville, TN

★★★☆☆2.8/51,473 reviews across 4 platforms

Ratings by platform

  • Birdeye: 3.1/5 (730 reviews)
  • Expected Health: 2.6/5 (357 reviews)
  • Nursa: 2.5/5 (373 reviews)
  • Expected Health (Cumberland Diagnostic Center): 4.4/5 (13 reviews)

What patients say

Patients praise

  • Some patients report excellent personal care experiences
  • Higher ratings specifically for dedicated diagnostic and imaging services compared to general hospital metrics

Common complaints

  • Long wait times in the emergency department
  • Perceived lack of professionalism from staff and providers
  • Issues with communication and patient care follow-up
  • Complaints regarding being labeled incorrectly by medical staff

In patients' words

"I have to say, I have heard bad things about this hospital ,however, my personal experience has been nothing but excellent."

— a-better-place.com user review

"We have been waiting in ER waiting area for 6.5 hours, in a chair, with an 83 year old with 213/93 blood pressure."

— Trustburn user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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