Crossville, TN | Urgent Care
Diagnostic Testing • Crossville, TN
Ratings by platform
- Birdeye (Fast Pace Health): 4.5 out of 5 stars (Fast Pace Health Urgent Care) (2,141 reviews)
- Yelp (Fast Pace Health): 1.5 out of 5 stars (Fast Pace Health Urgent Care) (15 reviews)
- ExacCare internal testimonials: 4.89 out of 5 stars (ExacCare) (18 reviews)
What patients say
Patients praise
- Friendly, kind, and professional staff members who make patients feel comfortable
- Quick, convenient, and efficient service, particularly for those needing care when primary providers are unavailable
- Effective and compassionate treatment for various acute conditions such as ear infections and general illnesses
- Availability of weekend and evening hours for walk-in patients
Common complaints
- Billing and administrative issues, such as difficulty with insurance claims or long-term billing disputes
- Dissatisfaction with the quality of care, including concerns about misdiagnosis, lack of thoroughness, and perceived incompetence
- Staff communication issues, with some patients feeling dismissed, belittled, or ignored during their visit
- High costs for short consultations or specific services
In patients' words
"I saw Ms. Timson, Nurse Practitioner. She took time to listen to me as I told her of my symptoms, never rushing or dismissing any of my concerns. The entire staff was pleasant, attentive and made me feel as if I was the only patient they had that day!"
— ExacCare Patient Testimonial"Been dealing with a bill for over a year now when I've had insurance! The billing Dept can't get their act together and actually do their job or even send a claim in."
— Yelp User Review (Fast Pace Health)"This is a pathetic excuse for a clinic... I do not recommend this place at all. Oh they are nice enough but the care quality is in the dumper."
— USCompanies Patient Review (Fast Pace Health)"This Urgent Care is exceptional in caring and or referring to other doctors. Office staff is very pleasant and kind. A+."
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