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Primary Care for Adults | Greater Hartford, CT

Primary CareCoventry, CT

★★★☆☆3.4/543 reviews across 2 platforms

Ratings by platform

  • Vitals and U.S. News (for Dr. Arleen R. Sergis): 3.7 out of 5 stars (Vitals); 4/5 (U.S. News) (7 ratings/reviews)
  • Birdeye (for MinuteClinic at CVS in Coventry): 3.3 out of 5 stars (36 reviews)

What patients say

Patients praise

  • Physicians praised for being knowledgeable, caring, and attentive listeners
  • Quick and efficient service for routine care (e.g., flu shots) reported by some patients
  • Staff generally perceived as friendly and professional in private practice settings

Common complaints

  • Scheduling and computer system issues causing appointment confusion
  • billing concerns, specifically relating to wellness visit billing policies
  • Perceived shift toward impersonal corporate healthcare models with focus on metrics over patient relationships

In patients' words

"Very friendly professional office. Never have waited long and the doctor is amazing. I was hospitalized and when I came in to see Dr. Keenan he said he had been following my entire hospitalization and rehab. That was so comforting to hear and I just find him to be kind, patient and very knowledgeable."

LocalityBiz review for Dr. Michael Keenan

"Dr. Sergis is a great Dr. Very easy going, knowledgeable... She listened and in 5 minutes knew the right route to find the cause."

Vitals review for Dr. Arleen Sergis

"Nightmare experience at the Coventry Minute Clinic. Do not go!!!"

Birdeye review for MinuteClinic at CVS Coventry

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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