Urgent Care Council Bluffs

Patients praise

• Knowledgeable, compassionate, and attentive medical providers who listen to patient concerns
• Convenience of multi-service facilities (e.g., lab, pharmacy, and clinic in one location)
• Friendly and helpful staff in many instances
• Appreciation for efficient, thorough, and professional care from specific doctors and physician assistants

Common complaints

• Long wait times both for appointments and in-office waiting rooms
• Concerns regarding billing, overcharging, and improper insurance coding
• Frustrating communication, including difficulty reaching staff by phone or getting calls answered
• Reports of rude or unhelpful front desk and administrative staff
• Occasional complaints about specific providers or quality of care perceived by some patients