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Urgent Care at Cottonwood Heights! - Foothill Family Clinic

Urgent CareCottonwood Heights, UT

★★★☆☆2.6/5233 reviews across 2 platforms

Ratings by platform

  • Apple Maps / Yahoo Local: 2.5/5 (62 reviews)
  • Birdeye: 2.7/5 (171 reviews)

What patients say

Patients praise

  • Specific providers noted for being caring and thorough (e.g., Ashley Smith, Dr. Petersen, Dr. Payne, Dr. Lewis)
  • Professional and helpful staff interactions (in specific cases)
  • Effective care for complex health needs

Common complaints

  • Long wait times
  • Rude or judgmental office staff
  • Poor communication and follow-up
  • Billing and prescription issues
  • Dissatisfaction with certain medical staff/diagnoses

In patients' words

"Absolutely a disaster. Incompetent. Overbilled. Misdiagnosed. Poor communication. Scheduled unnecessary procedures. Didn't listen. Failed to read medical records. Didn't refill prescriptions. Rude staff at the front desk."

WebMD review

"Ashley Smith is our Primary and we LOVE HER!!!! She is so kind, so caring, and truly takes the time to listen to everything going on. We've got some complex care."

Apple Maps / Yahoo Local review

"Dr Caldwell SUUUUUUUCKS!!!!!! I've come to see her a hand full of times and I have waited a full hour EACH TIME. I've seen other doctors and never ever wait that long - she is a joke."

Apple Maps / Yahoo Local review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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