Primary Care - Cayuga Health
Primary Care / Family Practice • Cortland, NY
Ratings by platform
- Birdeye: 3.0/5.0 (61 reviews (Cayuga Primary Care))
- Birdeye: 4.9/5.0 (82 reviews (Cayuga Health Outpatient Lab))
What patients say
Patients praise
- Professional and knowledgeable clinical staff (nurses and some doctors)
- Clean and well-maintained facilities
- Positive experiences with specific departments like outpatient rehabilitation and laboratory services
- Efficiency and thoroughness reported by some patients during clinical encounters
Common complaints
- Long wait times for appointments and while in the office
- Difficulty scheduling or rescheduling appointments
- Rudeness or unprofessionalism among some administrative/front-desk staff
- Frustration with billing processes and third-party billing services
- Concerns about communication and responsiveness regarding patient needs
In patients' words
"My son was blessed to have Nures Khayla, she was very attentive and really looked out for our best interests very impressed and satisfied."
— User review for Cayuga Primary Care"While the nurse and Dr. B were kind and professional, after the procedure I was left waiting in the patient room for 35 minutes without being told or guided."
— User review for Cayuga Primary Care (Ithaca)"They either need a different billing party or they need to hire more people like Shannon to do their jobs. Thank you so much to Shannon and to Shannon alone."
— User review for Cayuga Medical AssociatesMore clinics in Cortland
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