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Ascension Saint Thomas Urgent Care | Cookeville Walk-In Clinic logo

Ascension Saint Thomas Urgent Care | Cookeville Walk-In Clinic

Urgent CareCookeville, TN

★★★★★4.6/51,638 reviews across 1 platforms

Ratings by platform

  • Birdeye: 4.6 out of 5 stars (1,638 reviews)

What patients say

Patients praise

  • Professional and kind staff
  • Knowledgeable and capable medical providers
  • Clean and well-maintained facility
  • Convenient online scheduling and efficient check-in
  • Prompt and thorough care

Common complaints

  • Long wait times during peak hours
  • Occasional billing and insurance discrepancies
  • Reports of feeling dismissed or poor communication in isolated cases

In patients' words

"Staff was awesome, caring and clearly explained checkin. Dr and nurses were fantastic. They were short handed when I was there but still got in and out quickly!"

SolvHealth

"This Urgent Care is pathetic. I took my daughter in with symptoms of either Strep or an ear/sinus infection. We waited almost 3 hours before we were seen."

MapQuest

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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