Volunteer Behavioral Health
Mental Health • Cookeville, TN
Ratings by platform
- Rehab.com (Volunteer Behavioral Health – Plateau Mental Health Center): 3.08/5 (52 reviews)
What patients say
Patients praise
- many individual therapists, nurse practitioners, and doctors are described as caring, attentive, excellent listeners, and highly professional
- some practices are praised for being able to schedule appointments quickly and maintaining good communication with patients
- patients reported positive outcomes from therapy sessions and effective medication management in several instances
- positive experiences with front-office staff who are helpful and polite at specific locations
Common complaints
- billing issues, including surprise charges, overcharges, and disputes over copays or insurance claims
- frequent appointment cancellations by the practice, long wait times for initial appointments, and difficulty rescheduling
- staff perceived as unprofessional, rude, or unhelpful, particularly in administrative or billing roles
- reports of high turnover among providers leading to inconsistent continuity of care
- concerns regarding the quality of facility conditions, including hygiene and patient comfort
In patients' words
"The Billing department for this office is horrible! I received a bill for $650, even though I had medical insurance."
— Birdeye Review of Athena Care Murfreesboro"Dee is the best doctor that I have ever went to. She listens to your problems and I mean really listens. She sees you and hears you and treats you like a human being should be treated."
— Birdeye Review of Family Care Center - Murfreesboro"They switch around your psychologists and psychiatrists so much. As soon as you’re comfortable with one, you’re having to grow comfortable with a different one."
— Rehab.com Review of Generations Mental Health Center"My son was referred to lifecare... but from July to december they canceled 13 of his 16 appointments."
— Rehab.com Review of LifeCare Family Services – Cookeville"Erin is an amazing therapist. I’ve never once felt like she didn’t genuinely care about me and my mental health."
— Testimonial for Erin Kelly, LMFTMore clinics in Cookeville
Cookeville Medical Clinic RHC
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Cookeville Medical Clinic RHC
Patients praise: Caring, knowledgeable providers and patients feel well taken care of · Friendly/professional staff and good practice.
Cookeville Medical Clinic RHC
Patients praise: compassionate and thorough medical care provided by the team · minimal wait times reported by many patients.
Cookeville Medical Clinic RHC
Patients praise: Providers are described as caring, smart, and thorough · Appreciation for staff listening to patient concerns without rushing visits.
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