Otolaryngology (Ear, Nose & Throat) - Emerson Health
Otolaryngology (ENT) • Concord, MA
Ratings by platform
- Vitals (Dr. Stephen Smith): 4.2/5 stars (6 reviews)
- US News (Dr. Mark Brown): 5/5 stars (45 reviews)
- Healthgrades (Dr. Mark Brown): 3.4/5 stars (17 reviews)
What patients say
Patients praise
- Physician expertise and professionalism
- Ability to listen and answer questions thoroughly
- Friendly clinical staff (in some contexts)
- Efficient service
Common complaints
- Rude or unhelpful office staff
- Inconvenient office policies regarding patient arrival times
In patients' words
"I was very pleased with Dr Smith. He spent much time asking questions, listening carefully to my answers and explaining test results. The office receptionist on the other hand was quite rude."
— Vitals (Review of Dr. Stephen Smith)"The provider sees me every 3-4 months. Therefore he is familiar with my ear problem. He is always polite and works extremely fast. The staff is always friendly."
— Mass General Brigham (Review of Dr. Michael Fattal, Concord)More clinics in Concord
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