Niro Eye Care and Associates - Concord: Eye Doctors in Concord
Optometry • Concord, MA
Ratings by platform
- Birdeye: 4.9 out of 5 stars (based on 44 reviews) (44 reviews)
- Yahoo Local: 3.5 out of 5 stars (based on 12 reviews) (12 reviews)
- Zocdoc: 5 out of 5 stars (based on 55 reviews) (55 reviews)
- Healthline/Healthgrades: 5 out of 5 stars (based on 117 ratings) (117 ratings)
What patients say
Patients praise
- Professional and knowledgeable doctors
- Friendly and respectful staff
- Convenient scheduling for some patients
- Positive long-term patient experiences for families
- Commitment to office cleanliness and safety protocols
Common complaints
- Unacceptable delays in product/lens delivery
- Lack of transparency regarding lab errors on orders
- Poor communication and difficulty reaching staff for assistance
- Negative experiences with scheduling and appointment management
In patients' words
"These guys do a great job ! Highly recommend their office !!"
— Birdeye Review"I would not recommend them to anyone. I learned the hard way that they are not transparent about errors made at the lab on sunglasses I bought. Mine were sent back to the lab 3 times. Unacceptable..."
— Yahoo Local Review"negative stars ?? DO NOT USE THIS COMPANY !! their communication is terrible. you can never talk to anyone that can actually help you. haven't returned my calls and email in 3 weeks!!!!!!!"
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