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Niro Eye Care and Associates

Optometry • Concord, MA

★★★★★4.9/5228 reviews across 4 platforms

Ratings by platform

  • Birdeye: 4.9/5 (44 reviews)
  • Yahoo Local: 3.5/5 (12 reviews)
  • Zocdoc: 5/5 (55 reviews)
  • Healthline/Healthgrades: 5/5 (117 reviews)

What patients say

Patients praise

  • Professional and knowledgeable doctors
  • Friendly and respectful staff
  • Convenient scheduling for some patients
  • Positive long-term patient experiences for families
  • Commitment to office cleanliness and safety protocols

Common complaints

  • Unacceptable delays in product/lens delivery
  • Lack of transparency regarding lab errors on orders
  • Poor communication and difficulty reaching staff for assistance
  • Negative experiences with scheduling and appointment management

In patients' words

"These guys do a great job ! Highly recommend their office !!"

— Birdeye Review

"I would not recommend them to anyone. I learned the hard way that they are not transparent about errors made at the lab on sunglasses I bought. Mine were sent back to the lab 3 times. Unacceptable..."

— Yahoo Local Review

"negative stars ?? DO NOT USE THIS COMPANY !! their communication is terrible. you can never talk to anyone that can actually help you. haven't returned my calls and email in 3 weeks!!!!!!!"

— Yahoo Local Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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