Ophthalmology in Concord, MA - Primary Care | Physicians
Optometry • Concord, MA
Ratings by platform
- WebMD and Vitals (for Dr. Mandi Kunen): 4.9 to 5.0 out of 5 stars (11-12 ratings)
- Healthgrades (for Dr. Olivia Liao): 3.6 out of 5 stars (31 ratings)
What patients say
Patients praise
- High surgical skill and successful outcomes, such as 20/20 vision post-cataract surgery
- Thorough and compassionate care providers
- Clear communication regarding procedures and expectations
- Friendly and professional office staff and clean environments
Common complaints
- Inconsistent surgical outcomes, specifically with cataract surgery
- Difficulty managing follow-up complications at certain practices
- Occasional unprofessional or condescending bedside manner
- Long wait times due to urgent care cases being squeezed in
In patients' words
"I was so very impressed with Dr. Kunen from the start... she called me at home in the evening after each surgery to see how I was doing."
— WebMD Patient Review"My visit with Dr. Liao was horrible. She was harsh, condescending, unprofessional and made me feel stupid..."
— Healthgrades Patient Review"The eye Dr. Kunen did is not clear, left me with a bag under my eye, does not have as bright color, and is noticeably worse than the other eye."
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