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Ophthalmology in Concord, MA - Primary Care | Physicians

Optometry • Concord, MA

★★★★☆4.0/542 reviews across 2 platforms

Ratings by platform

  • WebMD and Vitals (for Dr. Mandi Kunen): 5.0/5 (11 reviews)
  • Healthgrades (for Dr. Olivia Liao): 3.6/5 (31 reviews)

What patients say

Patients praise

  • High surgical skill and successful outcomes, such as 20/20 vision post-cataract surgery
  • Thorough and compassionate care providers
  • Clear communication regarding procedures and expectations
  • Friendly and professional office staff and clean environments

Common complaints

  • Inconsistent surgical outcomes, specifically with cataract surgery
  • Difficulty managing follow-up complications at certain practices
  • Occasional unprofessional or condescending bedside manner
  • Long wait times due to urgent care cases being squeezed in

In patients' words

"I was so very impressed with Dr. Kunen from the start... she called me at home in the evening after each surgery to see how I was doing."

— WebMD Patient Review

"My visit with Dr. Liao was horrible. She was harsh, condescending, unprofessional and made me feel stupid..."

— Healthgrades Patient Review

"The eye Dr. Kunen did is not clear, left me with a bag under my eye, does not have as bright color, and is noticeably worse than the other eye."

— WebMD Patient Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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