Mass Eye and Ear - Concord - Mass General Brigham
Otolaryngology (ENT) • Concord, MA
Ratings by platform
- Mass General Brigham Physician Ratings (Dr. Mark T. Brown): 4.9/5 (507 ratings) (507 ratings, 219 reviews)
- Mass General Brigham Physician Ratings (Dr. Jennifer Setlur): 4.3/5 (107 ratings) (107 ratings)
- Healthy Hearing: 5/5 (2 reviews)
What patients say
Patients praise
- High levels of patient trust in provider expertise and knowledge
- Commendation for attentive, kind, and courteous bedside manner by specific clinicians
- Highly recommended for ear, nose, and throat care, including treatment for tinnitus and ear conditions
Common complaints
- Concerns regarding physician empathy and direct communication style in pediatric care
- Reports of difficulty accessing appointments and unresponsive staff at some associated MGB facilities
- General patient frustration with billing complexities within the broader Mass General Brigham system
In patients' words
"They simply don't get any better than Dr. Brown. His warm heart wonderful bedside manner and expertise is evident throughout. Not many like him out there anymore."
— Mass General Brigham Physician Ratings"I really feel she has a desire to understand if there were any actions I should be taking for my child and she was speaking to me like I was crazy for even being concerned."
— Mass General Brigham Physician RatingsMore clinics in Concord
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