Family Vision Care Optometry: Family Eye Care in Concord, CA
Optometry • Concord, CA
Ratings by platform
- bdir.in: 4.8/5 (25)
- BestProsInTown: Not specified (20)
What patients say
Patients praise
- Dr. Lacey and Dr. Ruzicka are professional and thorough
- Friendly and helpful staff in general interactions
- Clean and sanitized office environment
- Appointments typically run on time
- Good communication and explanations of eye health/test results
Common complaints
- Poor customer service regarding appointment policies for shopping for frames
- Unprofessional handling of billing/pricing errors by staff
- Perceived unresponsiveness from management/doctors when addressing concerns
In patients' words
"I have been seeing Dr. Lacey for almost 20 years with great confidence. Her office is clean, friendly, warm and helpful. She herself couldn't be kinder or more down-to-earth."
— My Vision Care (Patient Review)"The customer service we got was very poor. ... I asked to speak with a manager or owner and they didn’t respond to me. ... His response was that we were free to go elsewhere. That’s exactly what we plan to do."
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