Eliot Community Human Services

Patients praise

• Specific individual therapists or clinicians described as caring, professional, and knowledgeable
• Some specialized programs, such as specific DBT classes, cited as highly impactful for recovery
• Trauma-informed and culturally competent care highlighted in certain positive experiences

Common complaints

• Difficulty accessing services and long wait times for appointments or therapist assignment
• Concerns regarding professional conduct, perceived lack of empathy, and unprofessional communication from administrative or support staff
• Frustration with high staff turnover, particularly among psychiatrists, leading to continuity of care issues
• Specific complaints about medication management and administrative hurdles in obtaining prescriptions
• Reports of feeling unheard or experiencing poor communication within treatment teams