Behavioral Health Clinics - Eliot Community Human Services
Behavioral Health • Concord, MA
Ratings by platform
- Yelp (for Eliot Community Mental Health Center, Concord): 2.0 out of 5 stars (based on 5 reviews) (5 reviews)
What patients say
Patients praise
- Specific individual therapists or clinicians described as caring, professional, and knowledgeable
- Some specialized programs, such as specific DBT classes, cited as highly impactful for recovery
- Trauma-informed and culturally competent care highlighted in certain positive experiences
Common complaints
- Difficulty accessing services and long wait times for appointments or therapist assignment
- Concerns regarding professional conduct, perceived lack of empathy, and unprofessional communication from administrative or support staff
- Frustration with high staff turnover, particularly among psychiatrists, leading to continuity of care issues
- Specific complaints about medication management and administrative hurdles in obtaining prescriptions
- Reports of feeling unheard or experiencing poor communication within treatment teams
In patients' words
"The therapists at The Eliot Center are excellent. Unfortunately the receptionist is extremely rude and unhelpful."
— Yelp user review (Concord location)"Every single time filling my medications, there is an issue... they do not know how to do their damn jobs."
— Rehab.com user review (Everett location)"I was in a bad place 18 months ago and this class changed me. I give much respect to the following people... These people go the extra mile to help you."
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