Ohio State Urgent Care and Express Care
Urgent Care • Columbus, OH
Ratings by platform
- UrgentCareMap: 4.2/5 (145 reviews)
- Yelp: 2.5/5 (8 reviews)
What patients say
Patients praise
- Clean facilities
- Polite and helpful staff/providers in many cases
- Efficient check-in process at certain locations
- Ease of access to advanced diagnostics and integration with the broader Wexner Medical Center network
Common complaints
- Long and unpredictable wait times, especially for those with appointments
- Perceived lack of communication regarding wait times and delays
- Staff interactions perceived as condescending or unhelpful in some instances
- Concerns regarding patient privacy due to thin walls
- Confusion or dissatisfaction regarding the priority given to walk-in patients versus those with scheduled appointments
In patients' words
"No communication from the front desk when wait times go from an estimated 10-15 minutes to over 90 minutes... there’s no excuse for abandoning the front desk and shrugging your shoulders at patients who have waited 90 minutes past their appointment time."
— LocalityBiz review"I had a 12:30 appointment. They put me in a room quickly but then I sat in the room for 1 hour and 15 minutes. When I commented about my appointment time, I was told appointments don’t matter. They take patients as they arrive."
— LocalityBiz review"Couldn’t be more satisfied with the care I received from OSU UC - Dublin. From the moment I walked in I was greeted by multiple persons, directed to the areas I needed and checked in efficiently. The staff in UC area were just as amazing - they listened to my concerns and seemed to genuinely care about helping."
— LocalityBiz reviewMore clinics in Columbus
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