Orthopedic One: Orthopedic Care in Columbus, Ohio
Orthopedics • Columbus, OH
Ratings by platform
- Yelp: 3.0 out of 5 stars (33 reviews)
- Medicai (aggregated): 4.8 out of 5 stars (919 reviews (aggregated from various platforms))
What patients say
Patients praise
- High praise for the clinical outcomes, particularly regarding surgical success and effective post-operative protocols (e.g., non-narcotic recovery plans)
- Patients frequently commend specific physicians and staff for being professional, knowledgeable, compassionate, and attentive
- Appreciation for comprehensive pre- and post-surgery information and physical therapy services
Common complaints
- Billing disputes, including unexpected charges, confusion over insurance coverage, and complaints about billing staff
- Dissatisfaction with physician communication and perceived lack of thoroughness or empathy in some cases
- Reports of long wait times and poor administrative experiences at certain locations
In patients' words
"I can’t thank Dr. Smidt and Orthopedic ONE enough not only for my surgery or process but also for making me feel as if I’m the only patient they have. I didn’t feel rushed when I went for appointments, I felt as if he actually listened and put my best interest first."
— Orthopedic One Patient Story (Shantey Dyson)"This is the spirit airlines of orthopedic practices. I went in for a consult and was hit with a $125 bill afterwards because I was given toe spacers that were $12 each... resulting in a nearly $50 additional charge that I wasn't warned about."
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