Home - Russell Orthodontics | Mississippi
Orthodontics • Columbus, MS
Ratings by platform
- Healthgrades: 3.7 out of 5 stars (6 reviews)
- Birdeye: 4.4 out of 5 stars (80 reviews)
What patients say
Patients praise
- High quality of orthodontic treatment and medical service reported by some patients
- Friendly office atmosphere noted in positive reviews
- Voted Best Orthodontic Clinic in Northeast Mississippi and West Alabama in 2022
- Positive interactions with doctor and staff reported by some families
Common complaints
- Reports of rude or unprofessional staff behavior
- Concerns regarding billing practices and insurance handling
- Complaints about a sales-oriented office environment during consultations
- Negative experiences with chairside assistants being rough or impatient
In patients' words
"Keep watch on not being overcharged with your insurance out of pocket. Not a very honest office! ... Very rude receptionist and very nosey! ... The chairside assistants can be rough and impatient."
— Healthgrades patient review"We could not ask for better customer service and doctor/staff/patient relations! ... The medical service provided has been top-notch as well as our ability to communicate and have things explained to us in a fashion that we can understand as a non-medical family."
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