North Idaho Eye Institute | Ophthalmologists & Eye Clinic
Ophthalmology • Coeur d'Alene, ID
Ratings by platform
- Birdeye (Coeur d'Alene location): 4.3 out of 5 stars (189 reviews)
- Birdeye (Hayden location): 4.9 out of 5 stars (440 reviews)
- Yahoo Local: 3.0 out of 5 stars (24 reviews)
What patients say
Patients praise
- praise for specific ophthalmologists, particularly Dr. Duke and Dr. Granier
- professional, kind, and knowledgeable clinical staff in many instances
- satisfaction with cataract surgery outcomes for some patients
Common complaints
- dissatisfaction with administrative and billing staff/processes
- reports of long wait times
- mixed experiences regarding surgery outcomes and costs
- perceived lack of personalized care or "factory-like" environment
In patients' words
"Dr. Allison Granier is the best. I am halfway through cataract surgery with Dr. Granier, and I couldn't be happier. Great bedside manner, very professional."
— Yahoo Local Review"Incompetent administrative staff and billing staff. Be careful they will take your insurance info, assure you that they will submit it to your your insurance. They will not. Then they will bill you. If you don't pay it they will refer you to collections."
— TrustReviewers Review"Dr Sara Duke is measured, thorough, and very personal. We have seen her and the team for 8 years - a great choice!"
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