Clinton Family Health Center
Primary Care • Clinton, NY
Ratings by platform
- Birdeye: 2.9 out of 5 stars (43 reviews)
What patients say
Patients praise
- Friendly and professional staff interactions reported by some patients
- Knowledgeable doctors who listen to concerns
- Clean and well-maintained facilities noted in some experiences
- Appreciation for specific departments (e.g., postpartum/NICU) or individual providers
Common complaints
- Poor staff communication and perceived unprofessionalism
- Difficulty with prescription management and pharmacy coordination
- Long wait times and unresponsive patient care (e.g., call buttons ignored)
- Issues with facility cleanliness or maintenance
- Negative experiences with triage or billing/policy rigidness
In patients' words
"I highly do NOT recommend this hospital I swear half of the staff in triage got their medical license from a cereal box! The only part of this hospital I would recommend is postpartum!"
— Birdeye"The staff members are always friendly, efficient, and professional. I have never had a negative experience here. The doctors are knowledgeable and take the time to listen to any concerns I have."
— Trustburn"One doctor tried to push a medication on me 4 times throughout my visit after I sternly told her no. Then proceeded to google my symptoms while I was sitting in the room with her."
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Pediatric Primary Care - UMass Memorial Health
Patients praise: Individual pediatricians associated with the system receive high patient ratings, frequently averaging 4 to 5 out of 5 stars on platforms like U.S. News & World Report and UMass Memorial Health provider profiles · Patients have described experiences with specific providers as caring, attentive, and good at follow-up.
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