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Physical Medicine & Rehabilitation | Clinton Crossings ...

Occupational TherapyClinton, NY

★★★☆☆3.1/519 reviews across 3 platforms

Ratings by platform

  • Birdeye (UR Medicine PM&R - Clinton Crossings 250): 4.3 out of 5 stars (based on 6 reviews) (6 reviews)
  • Birdeye/Google (UR Medicine Orthopaedics & Physical Performance - Clinton Crossings): 2.3 out of 5 stars (based on 10 reviews) (10 reviews)
  • Yahoo Local (URMC Orthopedics and Rehab): 3.5 out of 5 stars (Not explicitly total count provided for aggregate; lists 3 representative reviews)

What patients say

Patients praise

  • Warm, caring, and focused patient interactions
  • Professional staff who provide clear options and information
  • Prompt responses to patient portal inquiries
  • Efficient on-site service once appointments are secured

Common complaints

  • Difficulty navigating departments, phone numbers, and location details within the complex
  • Long wait times for appointments
  • Reports of minimal or inattentive care in certain instances
  • Issues with lost or improperly fitted medical equipment/orthotics

In patients' words

"I was treated with warmth, care, focus to my needs. I was given options and information. They responded to questions on mychart quickly."

Patient review on Yahoo Local

"The correct department name(s) & ... (s) in the building, AND the RIGHT phone number are extraordinarily difficult to find!"

Patient review on Birdeye/Google

"Great service once I actually got an appointment... It was a six month wait for the appointment that was the bummer."

Patient review on Yahoo Local

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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