Imaging Center | MercyOne
Nuclear Medicine • Clinton, NY
Ratings by platform
- Birdeye: 2.4/5 (109 reviews)
- Healthgrades (HCAHPS data): 69% (patients who gave a rating of 9 or 10)
- Medicare Acute Care Hospital/HCAHPS data: 63% (recommendation rate)
What patients say
Patients praise
- Some patients report excellent emergency room care
- Positive feedback for professional and attentive nursing and medical staff in certain cases
- High rates of patient understanding regarding discharge instructions
- Professional and straightforward communication reported by some patients with specific doctors
Common complaints
- Complaints regarding billing and insurance processes
- Reports of poor communication by some staff members
- Concerns about facility cleanliness in some areas
- Perceived lack of attentiveness in specific instances
In patients' words
"We had an excellent experience at MercyOne Emergency Room. We were seen immediately with no waiting, and the staff was incredibly attentive and caring throughout our visit."
— Birdeye reviewer"I was poisoned in April. Admitting nurse treated me like a drug addict. Hey, guess what, the drug test came back clean! Oh, and I lifted up the seat in the bathroom, and it was dirty underneath. YUCK."
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