Geriatric Medicine - | Crystal Run Healthcare
Geriatric Medicine • Clinton, NY
Ratings by platform
- Yelp (West Nyack): 2.1/5 stars (91 reviews)
- Yelp (Middletown): 1.5/5 stars (246 reviews)
- BirdEye (Urgent Care): 2.4/5 stars (66 reviews)
What patients say
Patients praise
- Some providers described as caring and thorough
- Clean and sanitized facilities mentioned by some patients
- Professional and compassionate service noted in specific positive encounters
Common complaints
- Long wait times
- Billing issues and errors
- Difficulties with customer service and phone systems
- Reports of rude or dismissive staff/providers
- Concerns regarding quality of care and lack of empathy
In patients' words
"The results were released this week and found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."
— News 12 (Reporting on patient survey)"I was passed around by the incompetent doctors of Crystal Run Healthcare... All of my appointments with them don't have an ounce of comfort, empathy or understanding to them."
— LocalityBiz User Review"Very caring and thorough dr. Best dr at ..."
— Crystal Run Healthcare website (Provider review)More clinics in Clinton
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