Cleveland Clinic
Surgery • Cleveland, OH
Ratings by platform
- ComplaintsBoard: 1.1/5 (5 reviews)
- Better Business Bureau: 1.32/5 (41 reviews)
- Cleveland Clinic Official Provider Pages: 5.0/5
What patients say
Patients praise
- High regard for clinical expertise, professionalism, and skills of surgeons and medical teams
- Appreciation for clear communication and bedside manner of individual doctors
- Staff (nurses, aids, technicians) frequently described as caring, attentive, and professional
- High willingness among patients to recommend the hospital facility
Common complaints
- Difficulty with billing, unexpected charges, and insurance verification
- Challenges with appointment scheduling and coordination of care
- Reports of poor customer service and communication from administrative staff
- Feeling like a number rather than an individual patient
In patients' words
"I chose Cleveland Clinic expecting professionalism and coordinated care, but my experience was the complete opposite. From the very beginning, the system felt disorganized — getting a simple appointment confirmed turned into multiple calls and still no clear answers."
— Trustpilot ReviewMore clinics in Cleveland
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