Cleveland Clinic Main Campus Surgery Guide
Surgery • Cleveland, OH
Ratings by platform
- ComplaintsBoard: 1.1/5 (5 reviews and 186 complaints)
- Better Business Bureau: 1.32/5 stars (41 customer reviews)
- Cleveland Clinic Official Provider Pages: Typically 4.8 to 5.0 out of 5 stars for individual surgeons (Varies by individual provider profile)
What patients say
Patients praise
- High regard for clinical expertise, professionalism, and skills of surgeons and medical teams
- Appreciation for clear communication and bedside manner of individual doctors
- Staff (nurses, aids, technicians) frequently described as caring, attentive, and professional
- High willingness among patients to recommend the hospital facility
Common complaints
- Difficulty with billing, unexpected charges, and insurance verification
- Challenges with appointment scheduling and coordination of care
- Reports of poor customer service and communication from administrative staff
- Feeling like a number rather than an individual patient
In patients' words
"I think dr. Savage is excellent doctor. Very knowledgeable and cares about his patients a lot. He has excellent bed side manners, which is very important when people are sick. I would recommend him to anyone who needs surgery."
— Cleveland Clinic Provider Page (Dr. Jason Savage)"I chose Cleveland Clinic expecting professionalism and coordinated care, but my experience was the complete opposite. From the very beginning, the system felt disorganized — getting a simple appointment confirmed turned into multiple calls and still no clear answers."
— Trustpilot Review"Dr Robert Simon is a measuring stick in which all doctors should be measured by. His connection and engagement to his patients is genuine."
— Cleveland Clinic Provider Page (Dr. Robert Simon)More clinics in Cleveland
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