Cancer Institute
Cancer Center • Cleveland, OH
Ratings by platform
- Trustburn: 4.7 out of 5 (131 reviews (historical))
- CMS Overall Hospital Rating (via CancerLogix): 5 out of 5 (Based on 6,852 completed surveys (CMS HCAHPS 2024-2025))
- Cleveland Clinic official provider pages: Generally 4.9 to 5.0 out of 5 for individual providers (Varies by provider)
What patients say
Patients praise
- Highly rated and skilled medical professionals and specialists
- Effective clinical care and treatment outcomes for many cancer patients
- Supportive nursing, aid, and volunteer staff in many areas
- Clear explanations of complex medical conditions by physicians
- Strong recommendation for the quality of specialized medical care despite administrative hurdles
Common complaints
- Difficulties with billing, unexpected charges, and upfront payment policies
- Communication issues, including lack of follow-up and difficulty reaching staff
- Administrative disorganization in scheduling appointments
- Perceived lack of empathy or being treated as a "number" by some administrative staff
- Occasional reports of diagnostic errors or perceived medical negligence
In patients' words
"Great doctors, my husband is cancer free. They are very helpful and caring. He beat the cancer, but they can't help with his pain."
— Trustburn user review"I chose Cleveland Clinic expecting professionalism and coordinated care, but my experience was the complete opposite... It honestly felt like patients are just numbers in a system rather than people who need care."
— Trustpilot user review"I just love this hospital especially my Doctor... I drive 5 hours to Cleveland it's well worth it and I tell everyone if u got a chronic illness go to Cleveland clinic it's the best."
— Cleveland Clinic provider review for Dr. Yogen SaunthararajahMore clinics in Cleveland
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Patients praise: Compassionate and professional nursing care · Effective cancer treatment and management.
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Patients praise: Doctors are frequently described as attentive, compassionate, and thorough listeners · High level of patient trust and comfort during consultations.
Primary Care Physicians & Family Doctors near Cleveland Ohio
Patients praise: Doctors who listen attentively and show empathy · Thorough explanations and patient education.
Primary Care Doctors & Physicians in Cleveland, OH
Patients praise: attentive listening and not feeling rushed during visits · thorough explanations and clear communication of medical issues.
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Patients praise: Professional and personable staff · Knowledgeable care provider (Minna Deluca, NP).
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