Get Primary Care | Cleveland Clinic
Primary Care • Cleveland, OH
Ratings by platform
- Third-party review sites (Trustpilot, Birdeye): Generally low ratings on third-party aggregate platforms (e.g., 3.4/5 on Birdeye; significant negative sentiment on Trustpilot) (Varies by platform (e.g., 33 reviews on Birdeye, 208 on Trustpilot))
- Official Cleveland Clinic provider profiles: Consistently high ratings for individual providers (e.g., 4.8-5.0/5) (Varies widely per provider (e.g., 20-550+ ratings per doctor))
What patients say
Patients praise
- High satisfaction with specific individual physicians, often praised for being attentive, compassionate, and excellent listeners
- Many primary care providers receive high ratings (often 4.8-5.0 out of 5) on the official Cleveland Clinic website
- Patients often feel comfortable, heard, and respected by their specific primary care doctors
- Appreciation for clear communication and thoroughness from highly-rated doctors
Common complaints
- Frustration with billing practices, including unexpected charges for brief visits
- Difficulties with appointment scheduling, cancellations, and long wait times
- Negative reports about customer service, including perceived rudeness, lack of empathy, and poor communication from staff
- Perceived lack of follow-up and disorganized coordination of care
- Isolated reports of feeling treated as "just a number" rather than a patient
In patients' words
"I'm fearful of disclosing any medical concerns to my physician moving forward, on the off chance she is charged once again."
— News 5 Cleveland article regarding billing for a 10-minute visit"Dr Jain is the BEST doctor I have ever had because she listens to me and remembers personal things we have talked about without sticking her nose in the computer during our visit."
— Patient review on Cleveland Clinic provider profileMore clinics in Cleveland
Primary Care Physicians & Family Doctors near Cleveland Ohio
Patients praise: Doctors who listen attentively and show empathy · Thorough explanations and patient education.
Cleveland, TN | Urgent Care - Fast Pace Health
Patients praise: Prompt and efficient service · Friendly and helpful staff members.
Primary Care - Cleveland - Erlanger
Patients praise: Praise for specific physicians and providers for quality of care and good bedside manner · Reports of convenient and efficient appointment visits.
Primary Care - The Centers
Patients praise: Some patients report caring, professional, and empathetic providers · Appreciation for the integrated, holistic model of care (physical and behavioral health).
Cancer Institute
Patients praise: Highly rated and skilled medical professionals and specialists · Effective clinical care and treatment outcomes for many cancer patients.
Internal Medicine Specialists
Patients praise: Doctors are frequently described as attentive, compassionate, and thorough listeners · High level of patient trust and comfort during consultations.
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