Orthopaedics Departments & Centers - Cleveland Clinic
Orthopaedics • Cleveland, OH
Ratings by platform
- Cleveland Clinic Provider Directory: Individual provider ratings are generally very high (often 4.8 to 5.0 out of 5 based on dozens to over a hundred ratings). (Varies widely by provider (e.g., 6 to over 150 ratings per provider).)
- Birdeye (for Orthopedic & Rheumatologic Institute): 4.0 out of 5 (8 reviews)
- Birdeye (General Cleveland Clinic): 3.4 out of 5 (33 reviews)
What patients say
Patients praise
- high praise for specific physicians and PAs being attentive, thorough, and compassionate
- clear explanations of diagnoses, surgery options, and treatment plans
- many providers highly rated for being good listeners and taking time with patients
- strong reputation for clinical expertise and quality of care among many patients
Common complaints
- reports of dismissive, rude, or arrogant bedside manner from some providers
- concerns regarding poor communication or lack of empathy
- difficulties with appointment scheduling and administrative systems like MyChart
- frustration with insurance coverage issues or unexpected out-of-pocket costs (e.g., parking)
In patients' words
"Dr. Lin is absolutely amazing. I can't begin to express her excellence in care and practice."
— Cleveland Clinic Patient Review (2026)"He fat shamed me..... Jabbed needles in my knees and threw a cane at me and made my cry ....I never went back."
— Birdeye Review (Cleveland Clinic Orthopedic & Rheumatologic Institute)"Dr.Thomson and her staff went above and beyond for me . I can't say enough good things about her that would describe her bedside manner."
— Cleveland Clinic Patient Review (2026)"Dr. Ronan Factora is THE WORST! He’s extremely rude, arrogant, condescending, uncaring, mechanical and bored during his patient evaluation..."
— Birdeye ReviewMore clinics in Cleveland
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