Urgent Care | Minor Injury Treatment | Cleveland, Ohio
Emergency Care • Cleveland, OH
Ratings by platform
- Birdeye (University Hospitals Urgent Care locations): 4.7 out of 5 stars (605 and 919 reviews respectively)
- Solv (Health Express Urgent Care): 4.7 to 5.0 out of 5 stars (1,203 and 7 reviews respectively)
- Birdeye (Cleveland Urgent Care North Olmsted): 4.9 out of 5 stars (54 reviews)
What patients say
Patients praise
- Generally high ratings for staff friendliness and professionalism
- Praise for clinic cleanliness and organized environments
- Convenient walk-in availability and efficient check-in processes at many locations
- Effective, prompt treatment for minor injuries and routine illnesses
- Appreciation for on-site services like pharmacies and rapid testing
Common complaints
- Reports of excessive wait times for appointments and walk-ins
- Complaints regarding unexpected facility fees and billing transparency
- Dissatisfaction with the quality of some diagnostic consultations and perceived rushed care
- Instances of unhelpful or unprofessional front desk communication
- Occasional difficulty with administrative processes like lab sample handling
In patients' words
"Very warmly greeted, plus accommodated my wishes, for treatment! Concern was palpable, everything conversation to the point and understandable."
— University Hospitals Urgent Care - Edgewater patient review"I received excellent care during my virtual visit. The provider was kind, attentive, and really listened to my concerns."
— Health Express Urgent Care patient review"Waited over an hour, while watching MULTIPLE employees pick up my paperwork, read the first page, and then return my paperwork to the pile of patients needing to be seen."
— Concentra Urgent Care patient review"I’m asking the schedulers about facility fees, and they have no clue."
— News 5 Cleveland investigation regarding facility fee billing transparencyMore clinics in Cleveland
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