Urgent Care and Express Care Clinics - Cleveland Clinic
Emergency Care • Cleveland, OH
Ratings by platform
- Birdeye (Rocky River): 2.9 out of 5 (167 reviews)
- Yelp (Rocky River): 2.7 out of 5 (46 reviews)
- Solv Health (Rocky River): 2.5 out of 5 (21 reviews)
- ComplaintsBoard (Overall system): 1.1 out of 5 (186 complaints)
- Birdeye (Brecksville): 3.6 out of 5 (8 reviews)
What patients say
Patients praise
- Some patients report efficient, quick visits under 45-60 minutes
- Medical providers are often described as thorough and professional when engaged directly
- Front-desk and nursing staff are frequently noted for being friendly and kind in successful visits
- High standard of medical care once the patient is seen by a provider
Common complaints
- Long wait times, even with "reserved" spots or appointments
- Perceived lack of compassion or responsiveness from some medical providers
- Difficulty communicating or getting responses via phone
- Understaffing issues causing delays and poor experiences
- Billing issues, particularly regarding VA benefits and insurance transparency
- Facility concerns, including cleanliness, lack of privacy (curtained areas), and high noise levels
In patients' words
"Not only was I seen right away, they were all so kind and actually listened to my concerns."
— Birdeye Review (Rocky River)"Horrible experience at this clinic. I waited 2 hours to be seen for something they couldn’t help with."
— LocalityBiz Review (Downtown)"If you are a veteran using your urgent care benefit do NOT under ANY circumstances use this urgent care... They apparently have absolutely no clue at all how to bill the VA."
— LocalityBiz Review (Lyndhurst)"There online 'reserve a spot' is a JOKE. When you get to the building and check in, they do not supply you with a wait time."
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