Claremont Manor Care Center | Skilled Nursing and Rehabilitation ...
Skilled Nursing and Rehabilitation • Claremont, CA
Ratings by platform
- CMS Five-Star Quality Rating System: 2 out of 5 stars (overall CMS rating) (data based on multiple cycles of inspections and complaints)
What patients say
Patients praise
- above-average quality measure ratings in some assessments
- some positive feedback regarding individual staff members, including RNs and housekeeping
- higher than national average reported daily nursing staff hours per resident
Common complaints
- documented failures to timely report abuse allegations (including sexual, physical, verbal, and financial abuse)
- substantiated complaints regarding failure to prevent verbal abuse between residents
- deficiencies found in routine inspections including medication errors, infection control lapses, and unsafe food handling practices
- deficiencies regarding dementia care and pest control measures
In patients' words
"July 14, 2025 complaint investigation confirmed failure to prevent verbal abuse between residents, with one resident threatened, cursed, and yelled at, causing fear and anger."
— AssistedLivingMagazine.com"The RN evaluator is also caring, friendly and very capable. The housekeeping staff is friendly and kind and always want to help."
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