Heart & Vascular | KY, OH & IN | St. Elizabeth Healthcare
Cardiology and Vascular Services • Cincinnati, OH
Ratings by platform
- Birdeye (St. Elizabeth Healthcare Florence Hospital): 2.5 out of 5 stars (417 reviews)
- Yelp (St. Elizabeth Healthcare): 2.8 out of 5 stars (16 reviews)
- U.S. News & World Report (Edgewood-Covington Hospitals): 4 out of 5 stars (Not specified (U.S. News patient experience survey))
- Leapfrog Ratings (Florence Facility): 94% favorable rating
What patients say
Patients praise
- High-quality, specialized cardiac and vascular care (e.g., LVAD procedures, minimally invasive surgery)
- Compassionate and dedicated medical staff, including specialized surgeons and nurses
- Seamless coordination of complex care plans from diagnosis through recovery
- General hospital patient satisfaction scores often align with or exceed national benchmarks in key areas like physician/nurse communication
Common complaints
- Reports of long wait times for basic needs like water or chargers
- Concerns regarding staff communication and responsiveness
- Occasional reports of perceived lack of provider knowledge or attentiveness in urgent care settings
- Inconsistent patient experiences across different hospital departments
In patients' words
"The heart and vascular staff are the most wonderful people I’ve ever met... I would definitely recommend St. Elizabeth. The team is so helpful. They really care about getting you back to your regular life."
— St. Elizabeth Patient Success Story (Larry Myrick)"Dr. Castillo-Sang was so compassionate and so good at explaining what needed to be done."
— St. Elizabeth Patient Success Story (Barbara Dressman)"Was called back to go to a room, but it was actually a hallway. They put me in a bed in the hallway with the number on the wall."
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