Walk-In Care (Urgent Care)
Urgent Care • Chicopee, MA
Ratings by platform
- Chamber of Commerce / Bipper Media (Holyoke Medical Group Walk-In Care): 2.9/5 (29-30 reviews)
- SolvHealth / Apple Maps (Priority Urgent Care): 4.76/5 (2,280 reviews)
- Birdeye (Chicopee Urgent Care): 2.6/5 (231 reviews)
What patients say
Patients praise
- Helpful, courteous, and professional staff and nurses
- Convenience of walk-in services and online booking features
- Efficient and timely care for some patients
- Effective diagnosis and treatment for acute conditions
Common complaints
- Difficulties with billing departments and insurance coverage
- Long wait times and misleading information regarding availability
- Complaints about provider attentiveness or perceived lack of thoroughness
- Administrative issues such as phone communication, prescription delays, and strict service requirements (e.g., ID/social security card)
In patients' words
"I left this past visit in tears because whatever provider saw me spent less than a minute in the room with me... I felt unheard and not taken seriously at all."
— LocalityBiz (Priority Urgent Care)"The worst service. They do not answer the phone, and I had to drive back over there to ask to get the prescription. Seen at 8am, still no script at 3."
— Chamber of Commerce (Holyoke Medical Group Walk-In Care)"From the receptionist to the care I received I couldnt have asked for a better outcome... I would highly recommend Holyoke hospital urgent care to anyone I care about."
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