McKenna & Caban Family Orthodontics | Orthodontist ...
Orthodontics • Chicopee, MA
Ratings by platform
- Yelp: (not clearly stated in provided snippet) ((not clearly stated in provided snippet))
- BBB: (not clearly stated in provided snippet) ((not clearly stated in provided snippet))
- AAO Member Practice / National Orthodontic Registry: 4.4 out of 5 stars (12 Google patient reviews)
- Chamber of Commerce: 3.0 Star Rating (4 reviewers)
What patients say
Patients praise
- Doctor/staff described as caring, friendly, and thorough
- Good results/experience with orthodontic treatment (e.g., braces; adult treatment made “seamless” / timing for wedding)
- Some reviews praise overall service
Common complaints
- Complaints about rude staff and/or office manager not backing patients
- Claims of being charged for work not needed / perceived over-treatment or wasted money
- Receptionist described as bitter and discriminatory
In patients' words
"“Dr McKenna and his staff are wonderful… My fiance also came here… We would both highly recommend.”"
— localitybiz.com review excerpt"“I went there and they made me pay way more for what I didn’t need… then they said I needed braces so we switched dentists…”"
— localitybiz.com review excerpt"“the receptionist is a bitter and discriminates”"
— chamberofcommerce.com review excerpt"“Orthodontist is great and thorough… office manager will not back you. The staff can be rude…”"
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