Life Laboratories - Chicopee | Trinity Health Of New England
Laboratory Services • Chicopee, MA
Ratings by platform
- Birdeye (Trinity Health of New England Medical Group: Chicopee): 3.4 out of 5 stars (1,046 reviews)
- WebMD (Trinity Health of New England Medical Group): Not explicitly rated out of 5, but generally poor sentiment in text (7 reviews)
What patients say
Patients praise
- Some staff noted as professional and friendly at specific regional locations
- Efficient blood draws by certain personnel
Common complaints
- Long hold times for scheduling and inquiries
- Difficulty reaching staff by phone
- Billing errors and administrative issues
- Appointment cancellation and scheduling inconsistencies
In patients' words
"Why wont anyone ever answer the phone?! I can't get an appointment or a refill of my medication."
— WebMD User Review"The providers are fine, but they made a billing error on my visit and it took six months to resolve when it was their error."
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