Chicopee Outpatient Center - Holyoke Health
Laboratory Services • Chicopee, MA
Ratings by platform
- Birdeye: 3.4 out of 5 stars (Chicopee Medical Center) (68 reviews)
- Bipper Media: 2.9 out of 5 stars (Walk-in Care) (30 reviews)
What patients say
Patients praise
- High-quality care from specific providers (e.g., dental supervisors, certain physicians)
- Helpful and supportive staff in certain departments (e.g., dental call center)
- Positive experiences with in-person care and services once accessed
Common complaints
- Difficulty reaching the facility by phone (long wait times, unanswered calls)
- Perceived unprofessionalism or lack of responsiveness from reception/administrative staff
- Issues with appointment scheduling and follow-up communication
- Frustration with insurance and billing processes
In patients' words
"The people at the front desk never answer the phones literally ever. I give the receptionists a -9.1 trillion out of 10. They’re rude, they aren’t helpful..."
— LocalityBiz (Chicopee Health Center review)"The Dentist Supervisor Maria is so helpful with any Dental issues or problems with insurance. She has helped me out of a jam. They did really good Dental work here for my root canal."
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