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Baystate Dental

Endodontics • Chicopee, MA

★★★★★4.5/5189 reviews across 2 platforms

Ratings by platform

  • Chamber of Commerce: 4.5/5 (189 reviews)
  • WebMD (337 reviews)

What patients say

Patients praise

  • Friendly and courteous staff noted by many patients
  • Dentists described as thorough and skillful
  • Comfortable environment, particularly for those with dental anxiety
  • Clean, well-maintained facilities
  • Efficient handling of urgent or emergency dental needs

Common complaints

  • Issues with billing and insurance processing communication
  • Appointment rescheduling and cancellation policies perceived as inflexible or frustrating by some patients
  • Concerns about office staff professionalism or helpfulness in resolving administrative issues

In patients' words

"They absolutely cater to cowards, they were warm, they made me comfortable from the moment I sat in chair."

— Patient review on WebMD

"My dentist was quick and efficient. She's very friendly and really tries to help me relax."

— Patient review on Chamber of Commerce

"Certain people in the office staff are confused about how to bill for services. They sent my bill to the wrong address."

— Patient review on LocalityBiz

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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