Walk-in Clinic & Virtual Urgent Care in Chicagoland
Urgent Care • Chicago, IL
Ratings by platform
- Birdeye (WellNow Urgent Care): 4.3/5 based on 1,112 reviews (1,112)
- Birdeye (Physicians Immediate Care): 4.3/5 based on 540 reviews (540)
What patients say
Patients praise
- Convenience of virtual visits for timely medical advice and prescriptions
- Professionalism and attentiveness of some virtual care providers who listen to patient concerns
- Efficiency of the virtual care process for routine issues
- Some in-person experiences highlight friendly and professional staff and reduced wait times when following online check-in procedures
Common complaints
- Billing disputes, including allegations of unexpected or fraudulent charges and excessive lab fees
- Long wait times at walk-in locations, even with scheduled appointments
- Lack of responsiveness from customer service departments regarding billing and administrative concerns
- Perceived unprofessionalism or lack of care from front-desk and clinical staff
- Reports of disorganized management and ineffective notification systems for patients
In patients' words
"H.O.R.R.B.L.E. DO NOT USE! They billed me for 7 different lab tests that I did not need...nothing to do with my medical issue. Obvious mistake but I cant get anyone to look at situation."
— Birdeye (WellNow Urgent Care)"The telemedicine visit was super efficient, but she took the time to ask about how I was doing generally, if I was ok overall and not just about the issues at hand, which I appreciated."
— Instant Urgent Care TestimonialMore clinics in Chicago
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