Northwestern Medicine Immediate Care Centers
Urgent Care • Chicago, IL
Ratings by platform
- UrgentCareMap (River North): 4.1/5 (198 reviews)
- UrgentCareMap (Lakeview): 4.2/5 (287 reviews)
- Google Reviews (River North): 3.6/5 (158 reviews)
- Google Reviews (West Loop): 3.1/5 (83 reviews)
What patients say
Patients praise
- Professional and knowledgeable medical staff (doctors, PAs, nurses, techs)
- Convenient locations and accessible hours for urgent needs
- Clean and modern facilities
- Efficient and streamlined check-in process for many patients
- Helpful and compassionate care during stressful situations
Common complaints
- Varied wait times, sometimes long during peak hours
- Concerns regarding front desk staff professionalism and communication style
- Frustration with perceived lack of effective care or resolution for specific complaints
- Occasional difficulties with administrative processes like prescription changes
In patients' words
"This is definitely the best immediate care in the city! Dr. Adersen and her team helped my son faster than any other immediate care we have ever been to!"
— Loc8NearMe Review (Lakeview)"Ruby M at the front desk was extremely rude and lacked any ability to build rapport with patients. She was discussing my personal health concerns at a volume I was very uncomfortable with and answered my questions in a judgemental and aggressive tone."
— Birdeye Review"I have now visited this site for urgent care and diagnostics (x-ray, MRI). The location is convenient and staffed by wonderful doctors, nurses and techs."
— Yahoo Local Review (Old Irving)More clinics in Chicago
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