Geriatric Care Services in Chicago
Geriatric Medicine • Chicago Heights, IL
Ratings by platform
- Seniors.fyi: 3.3/5 (49 reviews)
- ElderGuide/ElderLife Financial: F (Overall) (4 complaints reported)
- Healthgrades: 3.7/5 (3 reviews)
- Birdeye: 3.7/5 (83 reviews)
- Yelp: 4.7/5 (29 reviews)
- Activated Insights: 4.75/5 (Not explicitly provided (Best of Home Care awardee))
What patients say
Patients praise
- Dedicated individual staff members reported as caring and professional
- Helpful geriatric care management and advocacy services
- Positive experiences with specific providers who listen well and explain conditions clearly
Common complaints
- Poor facility hygiene and cleanliness (e.g., urine/smoke odors, insect infestations)
- Staff neglect, unprofessionalism, and lack of responsiveness
- Inconsistent staffing, high turnover, and poor communication with families
- Allegations of theft and abuse/neglect
- Scheduling and billing/payroll mismanagement
In patients' words
"The facility smells like urine and stale smoke and is dirty with flies and roaches. The staff do not seem to care about residents..."
— Bria of Chicago Heights review"The administrator was extremely crass... It smelled horrid... it reminds me of mold or mildew mixed with urine. The bed she was laying on appeared to have an infestation of bedbugs."
— Aperion Care Chicago Heights review"This is a horrible place to get help. I had a home care provider come in on her second day she stole a necklace and two rings from my home."
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