Pediatric Primary Care, West Chester
Pediatrics • Chester, PA
Ratings by platform
- Various public review directories and mapping services.: Reviews generally show a mixed range of ratings, with some sources displaying lower averages (e.g., 3.6/5 or 33% satisfaction) likely reflecting frustration with administrative processes rather than clinical care. (Approximately 6 ratings mentioned in one directory.)
What patients say
Patients praise
- Many parents highly praise individual physicians and nurse practitioners for being kind, thorough, and knowledgeable.
- Providers are frequently described as excellent at listening to concerns, explaining medical plans clearly, and making children feel comfortable.
- High satisfaction with the clinical care provided by specific doctors like Dr. Curley and Dr. Simon, and nurse practitioners like Alison Kelley.
Common complaints
- Difficulty scheduling same-day appointments and long hold times when calling the office.
- Long wait times to see a doctor after being placed in an exam room.
- Some reports of staff and nursing personnel perceived as rude or lacking customer service skills.
- Concerns regarding administrative and systemic issues within the practice, such as high patient volume.
- Occasional negative experiences with specific providers regarding bedside manner or thoroughness.
In patients' words
"Waited 45 minutes today for the doctor to Come to our room... It’s an issue with the chop system as a whole and how they run things. They take on too many patients for the practice to handle and force the patients to suffer from their greed."
— Patient review on LocalityBiz"Dr. Simon is a treasure. He puts my son at ease, takes time to listen to both patient and parent, and answers questions and concerns in a thoughtful and measured way."
— Official CHOP patient experience profile for Dr. Geoffrey R. Simon"Alison is very thorough and easy to build a positive relationship with, both for the child and parent. I feel very confident with her care and leave feeling understood and my children are in the best hands."
— Official CHOP patient experience profile for Alison Kelley, CRNPMore clinics in Chester
Chester County Pediatrics: Home
Patients praise: Knowledgeable, friendly, and accommodating staff · Highly valued medical care and expertise, particularly from Dr. Cooper.
Penn Orthopaedics Chester County Hospital
Patients praise: High patient satisfaction with specific orthopedic surgeons regarding expertise, communication, and bedside manner · Positive ratings for surgical outcomes and overall clinical care effectiveness.
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