Adult Mental Health
Behavioral Health • Chester, PA
Ratings by platform
- Care Quality Commission (CQC) Community Mental Health Survey 2025: Overall experience score of 7.3/10 based on 2025 survey data (241 survey respondents)
What patients say
Patients praise
- Staff demonstrate kindness and compassion in interactions
- Good oversight and management of high-risk cases through structured meetings
- Active engagement in gathering patient feedback to drive service improvements
Common complaints
- Difficulty accessing services or getting timely support
- Lack of continuity of care and frequent changes in clinicians
- Feeling ignored or dismissed by staff during crises
- Concerns regarding administrative efficiency and communication gaps
- Large caseloads impacting the depth of care provided
In patients' words
"I would give 0 stars if I could... This is the worse part of the nhs system I have ever been in contact with. If you did not need mental health support before contacting them you surely will afterwards."
— LocalityBiz public review"I was already struggling mentally, and came under the 'care' of the Home Treatment Team. I felt messed about and ignored the whole time. Discharged without any real help, and generally feeling more depressed."
— Care Opinion reviewMore clinics in Chester
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