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Chelsea Community Health Center Urgent Care

Urgent CareChelsea, MA

★★★☆☆3.1/594 reviews across 3 platforms

Ratings by platform

  • Aggregated review data (MGH Chelsea Urgent Care): 3.1/5 (63)
  • Solv Health: 2.0/5
  • Birdeye (MGH Chelsea Healthcare Center): 3.0/5 (31)

What patients say

Patients praise

  • Quick and efficient service for some patients
  • Professional and knowledgeable clinical staff (doctors and nurses)
  • Compassionate care provided by specific medical personnel
  • Ease of access to records for existing MGH system patients

Common complaints

  • Billing and insurance issues (excessive or unexpected bills)
  • Staff unhelpfulness, rudeness, and lack of compassion
  • Difficulty reaching the facility by phone and long hold times
  • Challenges scheduling appointments and processing referrals
  • Perception that the focus is on profit over patient care

In patients' words

"From the Beginning starting with check-in... to the doctor and nurses who I’ve seen, I can’t say enough about them. They have helped me with so many medical concerns and they were so kind and considerate."

LocalityBiz Review

"I received a bill for $3,875, I immediately called billing, only to be told they hadn’t even submitted the bill to my insurance yet... I’ve spent countless hours fighting this... I will never return to this location."

Aggregated review source

"Always issues with the phone when they do not answer... I've waited up until a half hour just for them to answer and say can you please hold again it's absolutely ubsurd."

LocalityBiz Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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