Treatments & Services at MGH Chelsea Community Health Center
Laboratory Services • Chelsea, MA
Ratings by platform
- Birdeye: 3/5 stars (31 reviews)
- Vitals: 4.1/5 stars
- SolvHealth: Low (indicated by negative user comments)
- Boston Consumers' Checkbook: Varies by metric (26 ratings)
What patients say
Patients praise
- Convenient "patient-centered medical home" model
- Comprehensive services including primary, pediatric, and urgent care in one location
- Professional and caring experiences reported with some individual doctors
- Active community health outreach and accessible care for diverse populations
- Availability of urgent care for non-life-threatening illnesses
Common complaints
- Difficulties with phone communication and reaching staff
- Complaints regarding administrative staff attitude and professionalism
- Concerns about high billing and out-of-pocket costs at urgent care
- Reports of perceived medical incompetence or inadequate treatment plans
- Long wait times for appointments and administrative processes
In patients' words
"I've been going to the center close to 5 years. I like my doctor and find her very caring and professional. Her nurse is a lot of help..."
— Yelp user review"Always issues with the phone when they do not answer... when you do get someone they're rude and seem bothered by my call. Then to get a hold of my own Dr that is just a joke..."
— Online user review"Dr Ryan K Schwarz diagnosed me... but did not prescribe any pain medication. The after visit summary... did not state when I would start feeling better."
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