General Surgery in Jamestown, NY - Find a UPMC Provider
General Surgery • Chautauqua, NY
Ratings by platform
- UPMC Provider Profile (Dr. Timothy C. Brown): 4.8 out of 5 stars (144 ratings, 35 reviews) (35 reviews)
- UPMC Provider Profile (Dr. Matthew S. Chang): 4.9 out of 5 stars (225 ratings, 58 reviews) (58 reviews)
- CMS/HealthLuminate/CareTransparency Hospital Ratings: 3 out of 5 stars (overall hospital rating) (910 (HCAHPS survey))
What patients say
Patients praise
- high patient satisfaction for specific surgeons (e.g., Dr. Matthew Chang, Dr. Timothy Brown)
- physicians praised for being good listeners and having strong bedside manner
- positive feedback on surgical outcomes and care coordination by staff
- strong recommendation rate for the hospital among a majority of patients
Common complaints
- concerns regarding wait times in the emergency department
- reports of poor staff attitude and responsiveness in certain instances
- mixed overall hospital rating (3/5 stars) per CMS data
In patients' words
"Dr. Brown is awesome and everything went beautifully... He's an excellent listener and has a good talent of explaining things and making you feel very comfortable."
— UPMC Provider Profile (Dr. Timothy C. Brown)"Dr. Chang and his staff do an excellent job. Dr. Chang explains everything and answers all of my questions and concerns."
— UPMC Provider Profile (Dr. Matthew S. Chang)"I think some of the nurses need an attitude check... Wait times to be seen, even for severe ailments has been a problem at this hospital for decades."
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