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Comprehensive General Otolaryngology | Patient Care

Ear, Nose, & ThroatChautauqua, NY

★★★★★4.6/523 reviews across 3 platforms

Ratings by platform

  • Healthgrades: 4.7/5 (23 ratings)
  • Vitals: 3.4/5
  • Vitals: 3.4/5

What patients say

Patients praise

  • Physicians described as knowledgeable and caring by some patients
  • Successful surgical outcomes reported by some patients
  • Appreciation for doctors who take the time to listen and explain conditions thoroughly

Common complaints

  • Concerns regarding rushed appointments and perceived lack of thoroughness in diagnostic procedures
  • Reports of not feeling listened to by some providers

In patients' words

"Trouble breathing and swallowing was hastily checked with a scope that only went through nose and mouth and treated with generic nasal steroids. Months later as the symptoms worsened an additional scope... recognized throat cancer that took an additional 2 weeks to review subsequent scans."

Healthgrades (Patient review for an ENT specialist)

"He listened! Explained everything to us about what to expect. The fact that he didn’t brush us off to other drs and agreed that there was a problem and he was the solution. I will HIGHLY recommend him to everyone we know"

Healthgrades (Patient review for an ENT specialist)

"Love the office nothing I have to say badly about it no wait time or check in time for anything dr Lai Is awesome"

WebMD (Patient review for Dr. Daniel Lai)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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