Novant Health Pulmonary & Critical Care - Midtown
Pulmonology • Charlotte, NC
Ratings by platform
- Novant Health official provider site: 4.9/5 (131 ratings) for Dr. James Smith (131 ratings)
- Healthgrades (Dr. Sachin Hansalia): 4.1/5 (8 ratings)
- Healthgrades (Dr. Amar Panchal): 4.2/5 (4 ratings)
- Wheree: 8.1/10
What patients say
Patients praise
- High clinical competence and expertise of physicians
- Compassionate and attentive care from doctors
- Effective diagnosis and clear explanation of conditions/treatments
- Positive bedside manner from medical providers
Common complaints
- Inconsistent front desk customer service
- Occasional reports of unprofessional or dismissive administrative staff
In patients' words
"I rarely have a doctor, much less a specialist take the time to listen, probe for information to narrow down the possible issues and sincerely give me hope."
— Verified patient review for Dr. James Smith (April 2026)"While the medical care provided by providers... earns high praise for expertise and compassion; administrative interactions can occasionally undermine a positive experience."
— Summary of patient feedback on WhereeMore clinics in Charlotte
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