Primary Care & Family Medicine | Novant Health
Primary Care • Charlotte, NC
Ratings by platform
- Birdeye (Novant Health Primary Care Berewick): 4.5/5 (235)
- Birdeye (Novant Health Matthews Medical Center): 3.5/5 (803)
- Wheree (Novant Health Midtown Family Medicine): 8.1/10
- Wheree (Novant Health Randolph Family Medicine): 8.4/10
What patients say
Patients praise
- Compassionate, friendly, and attentive clinical staff and providers
- Thorough care during routine check-ups and clear medical explanations
- Welcoming and organized office environment in some locations
- Convenient appointment scheduling options at certain practices
Common complaints
- Administrative issues, including difficult or non-responsive communication and phone support
- Billing discrepancies, aggressive billing practices, and lack of transparency regarding costs
- Unprofessional, rude, or dismissive staff and office management behavior
- Difficulty scheduling or last-minute cancellations of appointments
- Challenges obtaining timely prescription refills or follow-up care
In patients' words
"They listen, empathize, are knowledgeable, they talk to you, not at you! That’s important for me... I’ve never felt overwhelmed or stressed about coming here."
— LocalityBiz review of Novant Health Randolph Family Medicine"Unhelpful and unprofessional. I’ve had appointments cancelled on me last minute multiple times after waiting weeks to be seen. The staff is unfriendly and unhelpful."
— LocalityBiz review of Novant Health Primary Care Foxcroft"Novant's aggressive and inappropriate billing and slow response, combined with my loss of ability to contact my physician, makes continuing with a physician associated with them too much of a problem."
— Better Business Bureau review of Novant Health, Inc.More clinics in Charlotte
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