Free and Low-Cost Health Clinics and Other Community ...
Community/Free Clinics • Charlotte, NC
Ratings by platform
- Satisfied Patient (C.W. Williams Community Health Center): 4.7/5 stars (236 reviews)
- C.W. Williams Community Health Center (Internal/Website-posted): 5.0/5 stars (2 reviews)
What patients say
Patients praise
- Compassionate and welcoming staff environment
- High perceived expertise and thoroughness of doctors and medical providers
- Access to comprehensive and needed healthcare services for vulnerable populations
- Clear, informative communication from providers during visits
- Clean facilities and effective safety protocols
Common complaints
- Long waiting times for appointments and during visits
- Difficulty reaching staff by phone
- Professionalism and communication issues among some staff members
- Billing and financial concerns, specifically regarding unexpected charges at clinics not fully free or lacking clear financial assistance communication
- Appointment scheduling frustrations, including no-shows by providers
In patients' words
"The staff treated me with genuine care and warmth. No one ever made me feel less-than because I needed their services."
— Charlotte Community Health Clinic"Went for an examination had several concerns. The doctor TOLD me she could discuss ONE of my concerns... I wouldn’t recommend this place to anyone."
— C.W. Williams Community Health Center patient review"This place has no sense of time management... I sat there until 4:15 and no doctor had come in."
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