Our Providers | Novant Health Heart & Vascular Institute
Cardiology • Charlotte, NC
Ratings by platform
- ZipAppointments (Steele Creek location): 4.9/5 stars (21 reviews)
- Novant Health Official Site (Elizabeth location): 4.9/5 stars (236 ratings and 63 reviews)
- ComplaintsBoard (broader system): 2.3/5 stars (20 reviews (for broader Novant Health))
What patients say
Patients praise
- Praise for specific doctors and nurse practitioners for being thorough, attentive, and caring
- Appreciation for friendly, welcoming, and supportive support staff at some locations
- Reports of successful, high-quality medical outcomes for complex procedures
- Positive experiences with professional and communicative care teams
Common complaints
- Frustration with billing and collections processes, including alleged fraudulent charges
- Difficulty reaching staff or getting responsive communication by phone
- Concerns regarding poor follow-up on medical concerns or test results
- Reports of perceived impersonal care or staff lacking empathy and bedside manner
- Allegations that the practice is overly focused on revenue over patient well-being
In patients' words
"This place is pretty terrible. Went through an absolutely AWFUL procedure, then being called a 'crybaby' in the waiting room in front of other patients."
— Patient review for Elizabeth location"I always receive the best care here. Lindsey and Dr. Bailey are wonderful. They care about their patients and really listen. They have helped me to recover..."
— Patient review for Belk Heart & Vascular Institute"My doctors practice was sold to Novant. I like my doctor however Novant is very aggressive about bill collecting and not very good at patient follow up."
— Customer review for Novant Health on BBBMore clinics in Charlotte
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