Heart Care at Sanger Heart & Vascular Institute

Patients praise

• High level of professional and compassionate care from doctors, nurses, and clinical specialists
• Advanced medical expertise and successful outcomes for complex procedures like TAVR, heart transplants, and LVAD surgery
• Effective team-based approach to care for critical and chronic conditions
• Clear communication and education for patients and their families regarding treatment plans

Common complaints

• Difficulties with scheduling appointments and long wait times for callbacks
• Reports of dismissive or insensitive communication from administrative and office staff
• Instances where patients felt their medical concerns were not treated with appropriate urgency
• Frustration regarding inability to see the primary physician rather than an assistant